• Orders placed on our Amazon listings ship from Amazon fulfillment centers within the U.S.
• Delivery options at checkout are provided by Amazon (Standard / Expedited where available).

For customers outside the U.S., availability may vary by marketplace. If your country isn’t supported at checkout, please contact us.

• Amazon orders: Usually ship within 1 business day from placement (subject to Amazon’s operational cutoffs and inventory status).
• Direct / special orders: Typically ship within 1–2 business days. We’ll email you if anything changes.

• Standard: ~2–5 business days (contiguous U.S.).
• Expedited: Options shown at checkout when available.
• Rural areas, carrier delays, weather, and peak seasons may affect timelines.

For fastest results, use your Amazon order page to request changes or cancellation before the order ships. Once shipped, changes may not be possible.

Contact us ASAP with your order number and the requested change. If your parcel has not left the facility, we’ll do our best to update it.

Please photograph the box, shipping label, and product. Start a claim via Returns & Warranty and include the photos/links.

• Check around the delivery area and with neighbors.
• Verify the shipping address on your order.
• If still missing after 48 hours, open a case with the carrier and notify us via Contact.

Yes—most U.S. orders are fulfilled by Amazon for fast, reliable delivery and easy returns within the Amazon window.

If available in your area, expedited options are shown at checkout by Amazon.

Carrier/weather surges happen. Track your parcel via the link in your confirmation. If it stalls for 3+ business days, reach out and we’ll investigate.